Knowledge management series is a four part series that will focus on the need and opportunities of KM in the education sector; process of applying KM through a knowledge audit; the common difficulties and limitations regarding the implementation of knowledge management into an education institutions’ organizational cultures and the recommendation and next steps are reviewed and discussed.
Organizations are starting to understand and appreciate knowledge as the most valued asset in the emerging competitive environment . The objective of Knowledge Management (KM) is to improve the quality of the contributions people make to organizations by helping stakeholders to make sense of the context within which the organization exists, to cooperate and share what they know and learn, and to effectively challenge, negotiate and learn from others. Business organizations worldwide are implementing techniques and technologies to better manage their knowledge. These concepts, tools, and techniques of organizational KM can be applied in the education sector.
Education institutions (schools, colleges, universities) have significant opportunities to apply knowledge management practices to support every part of their mission. It is with KM that education institutions will be better able to increase student retention and graduation rates; retain a workforce in the face of severe employee shortages; expand new program offerings; work to analyze the cost effective use of marketing, technology and other strategies to meet more enrollment; transform existing processes and systems to provide information, not just data, for management; and compete in an environment where institutions cross state and national borders to meet student needs anytime/anywhere.
Knowledge management (KM) is an emerging field in the education sector. Many universities, schools and education experts are actively participating in KM related activities. Several educational institutions across the country have recently received grants to implement knowledge management practices:
- Cuyahoga Community College in Cleveland, Ohio—perhaps the first educational organization in the country to receive a grant for knowledge management—received matching funding from a foundation in Cleveland to hire a chief knowledge officer to improve information sharing through- out the organization.
- Foothill De Anza Community College District, in Cupertino, California, received a FIPSE (Fund for the Improvement of Postsecondary Education) grant to implement knowledge management practices to enhance evaluation of outcomes.
- Jackson State University, in Jackson, Mississippi, received a Title III grant from the U.S. Department of Education to hire a vice president for knowledge management systems and support staff, and to implement technologies that improve information flow.
 Bailey, C., & Clarke, M. (2000). How do managers use knowledge about knowledge management?. Journal of Knowledge Management, 4(3), 235–243
 Petrides, L., & Nodine, T. (2003). Knowledge management in education – defining the landscape. Institute for the Study of Knowledge Management in Education, 4-5.